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Store Policies
Returns & Exchanges
If you wish to make a return or exchange, please follow these steps:
- Contact our customer service department and obtain an RMA (return merchandise authorization) number. Our Returns Department will only be able to accept return packages clearly marked with an RMA number.
- Pack and seal your return securely in its original packaging. Clearly mark the RMA number on the outside of the box. Packages must be returned postage paid. We also recommend that you insure all packages since otherwise you will be responsible for any damage during the return shipment. Posh Posada will not accept C.O.D. deliveries.
- Ship the product to us, insured, postage paid.
Shipping Policy
Due to carrier restrictions, we cannot ship to P.O. Boxes, APO, FPO, GU, VI or PR addresses. We only ship to addresses in the fifty US states at this time.
We currently offer two shipping options within the United States:
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Contiguous US |
Alaska & Hawaii |
| 1.Standard: |
3-8 business days |
5-10 business days |
| 2.Expedited: |
2-3 business days |
4-5 business days |
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If you have a need for overnight shipping please contact our customer service email at customerservice@poshposada.com to recieve a price quote.
* The cost for shipping is based upon your total order amount. Use the table below as a quick reference for calculating your shipping charge.
|
$ Level |
Standard |
Two Day |
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Up to $15.00 |
$4.95 |
$19.95 |
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$15.01 - $25.00 |
$6.00 |
$21.00 |
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$25.01 - $45.00 |
$8.00 |
$23.00 |
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$45.01 - $65.00 |
$11.00 |
$26.00 |
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$65.01 - $90.00 |
$14.00 |
$29.00 |
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$90.01 - $125.00 |
$17.00 |
$32.00 |
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$125.01 & Over |
$21.00 |
$36.00 |
*Additional Shipping Fees will be added for Shipping to Alaska and Hawaii.
Tracking Your Packages
If you choose an expedited method of shipment you will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:
UPS
Package tracking:www.ups.com/tracking/tracking.html
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com
Federal Express
Package tracking:www.fedex.com/us/tracking/
U.S. customer service: (800) GoFedEx or (800) 463-3339
USPS
Package tracking:www.framed.usps.com/cttgate/welcome.htm
Our "Green" Policy
We at Posh Posada are constantly looking for ways to save energy and conserve resources - not only for the sake of efficiency, but also to reduce our impact on our environment. Here are a few of things that we do to promote Green shipping practices within our business:
- using eco-friendly packaging like the packaging provided by the United States Postal Service, or purchase packaging made with recycled content
- combine items into one package when possible
- purchasing eco-friendly packing materials, like organic packing peanuts
- reuse boxes, packaging, and packing materials that are sent to us, whether or not they are made of eco-friendly materials, because we believe in getting as much use as possible out of these items as opposed to automatically dumping them in our landfills.
- recycle packaging that is sent to us if it is beyond reusability
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